Complaints procedure
How to complain
Email [email protected] with “Complaint” in the subject, or call +971 56 211 9292. Tell us your name, the engagement, what went wrong and what you would like us to do.
What happens next
- We acknowledge your complaint within two business days.
- A senior person who was not involved in the work reviews it.
- We send a written response with our findings and any remedy within 15 business days, or explain why we need longer.
If you are not satisfied
Ask for the response to be reviewed by the head of the practice concerned. You can also contact the professional body or regulator that oversees the service, and we will tell you which one applies.
Last updated .